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What Is Twitter? | Customer Service Tool
Today’s post is a continuation of our series What Is Twitter? Yesterday we went over some of the basics of what Twitter is and now we’ll begin our focus on practical Twitter applications for business....
View ArticleAvoiding Social Media Meltdowns
Last week, I wrote about how social media turned what could have been a small copyright issue into a major headache for Cooks Source Magazine. They weren’t the first business to find themselves on the...
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Finding a Social Media Manager
Writing up a job description for a Social Media Manager is a tough thing to pin down. Does this person fall under Marketing or PR? What Customer Service? Technical support? The truth is, the Social...
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